Shipping Policy


Last Updated: 09/06/2025

Thank you for shopping with City Pharmacy and trusting our brand Nature Craft. We are committed to ensuring your products reach you in a safe, timely, and efficient manner.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
  • You will receive an email notification when your order has been shipped.

2. Shipping Locations

We currently ship to all serviceable pin codes within India. For international orders, please contact our support team before placing your order.

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.
  • A flat shipping fee of ₹49 may be applied for orders below ₹499.
  • Cash on Delivery (COD), if available, may include an additional handling charge.

4. Delivery Timelines

Delivery time depends on your location:

Location Type

Estimated Delivery Time

Metro Cities

3–5 Business Days

Other Cities & Towns

5–7 Business Days

Remote Locations

7–10 Business Days

Note: Delays might occur during public holidays, natural calamities, or other unforeseen circumstances.

5. Tracking Your Order

Once your order is shipped, we will share a tracking link via SMS/email to monitor your delivery status in real-time.

6. Undelivered Orders

If your package is undelivered due to incorrect address, unreachable contact, or repeated delivery failure, it will be returned to us. In such cases:

  • A re-delivery can be arranged at an additional shipping cost.
  • Refund (if requested) will be processed excluding the original shipping fee.

7. Damaged or Missing Items

If you receive a damaged package or your order is incomplete:

  • Please take a photo of the package and products.
  • Contact us at  info@nature-craft.in within 48 hours of delivery.
  • We’ll initiate a replacement or refund as per our return policy.

8. Contact for Shipping Support

For any shipping-related queries, feel free to reach out:

 Phone:  +91 91676 72328 , + 91 78274 68051
 Email: info@nature-craft.in
 Address: C-6, Lower Ground Floor, RDC Raj Nagar Ghaziabad, Uttar Pradesh 201002 India