Billing Policy

Last updated: 09/06/25

At City Pharmacy, under the brand name Nature Craft, we are committed to providing a transparent and secure billing process for all your purchases of health-related products. This Billing Policy outlines the terms and conditions related to payments, invoicing, and charges.

 1. Pricing

  • All prices displayed on our website and promotional materials are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise specified.
  • Prices are subject to change without prior notice. However, the price charged to you will be the price at the time of purchase.

 2. Payment Methods

We accept the following secure payment options:

  • Credit Cards (Visa, MasterCard, RuPay)
  • Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Net Banking
  • Wallets (Paytm, Mobikwik, etc.)
  • Cash on Delivery (COD) – [Available/Not Available – adjust based on your business]

All online payments are processed through secure and trusted payment gateways with encryption to ensure data safety.

 3. Invoicing

  • A detailed invoice will be generated automatically and emailed to you upon successful payment.
  • The invoice will include product details, applicable taxes, shipping charges (if any), and the total amount paid.
  • You can also download your invoice from your account on our website.

 4. Order Confirmation

  • Once payment is successfully processed, you will receive an order confirmation email with your order ID and summary.
  • If you do not receive confirmation within 24 hours, please contact our support team at info@nature-craft.in 

 5. Failed Transactions

  • In case of failed or incomplete transactions, the amount (if debited) will be automatically refunded to your original payment method within 7–10 business days.
  • If the issue persists, please contact us with proof of payment for resolution.

 6. Disputes & Chargebacks

  • If you notice any unauthorized or incorrect charges, please contact us immediately.
  • Filing a chargeback without contacting us first may delay resolution and will be considered a violation of our billing terms.

 7. Subscription or Auto-Renewals (if applicable)

  • If you purchase a subscription-based product (e.g., monthly wellness kits), billing will be done as per the selected plan and will auto-renew unless cancelled.
  • You will be notified before each renewal.

 8. Billing Support

For any questions regarding your bill, invoice, or payment status, please reach out to our billing department:

City Pharmacy (Brand: Nature Craft)
 Email : info@nature-craft.in 

 Phone: +91 91676 72328 , + 91 78274 68051
 Address: C-6, Lower Ground Floor, RDC Raj Nagar Ghaziabad, Uttar Pradesh 201002 India.

 We appreciate your trust in Nature Craft. Our goal is to make your shopping experience simple, secure, and worry-free.